Privacy Policy

1. Who We Are

Telco Technologies Limited ("we", "us", "our") is a company registered in England and Wales (Company No. 10520089). Our registered office is at 41 Bridgeman Terrace, Wigan, WN1 1TT.

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal data when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at [email protected].

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: name, job title, company name.
• Contact data: email address, telephone number, postal address.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform.
• Usage data: information about how you use our website and services.
• Communications data: messages you send us via our contact form or by email.
• Marketing data: your preferences for receiving marketing communications from us.

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you fill in our contact form, request a quote, subscribe to our newsletter, or correspond with us by phone or email.
• Automated technologies: as you interact with our website, we may automatically collect technical data about your equipment and browsing actions using cookies and similar technologies.
• Third parties: we may receive data from analytics providers, advertising networks and search information providers.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide the services you have requested.
• To manage our relationship with you, including notifying you of changes to our services or policies.
• To send you marketing communications where you have opted in or where we have a legitimate interest to do so.
• To administer and protect our business and website, including troubleshooting, data analysis and system testing.
• To comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Legal obligation: where we need to comply with a legal or regulatory obligation.
• Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing emails.

6. Data Sharing

We do not sell, rent or trade your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website and delivering our services (e.g. IT support, email platforms), who are bound by confidentiality obligations.
• Our network and telecoms partners (such as Gamma and VoiceHost) where necessary to fulfil your service requirements.
• Regulatory authorities, law enforcement or other parties where required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In general:

• Customer and contract data is retained for 6 years after the end of the business relationship.
• Marketing data is retained until you unsubscribe or withdraw consent.
• Website enquiry data is retained for 2 years.

8. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device. We use the following types of cookies:

• Strictly necessary cookies: required for the website to function and cannot be switched off.
• Analytics cookies: help us understand how visitors interact with our website so we can improve it.
• Functional cookies: enable enhanced functionality and personalisation.

You can set your browser to refuse all or some cookies. Please note that if you disable cookies, some parts of our website may not function correctly.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Data Security

We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees and third parties who have a business need to know.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO website: ico.org.uk | Helpline: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.